Question – How Can I get a Refund for a Non-Refundable Hotel or Flight Booking?
Answer:
If you find yourself needing to cancel a non-refundable hotel or flight booking due to unforeseen circumstances, you may still have options to obtain a refund. Here’s how you can approach the situation to get out of a non refundable hotel:
- Contact Your Online Travel Agency (OTA):
- Reach out to the customer service center of the online travel agency (OTA) where you made the booking. Explain your situation and request that they contact the hotel or airline on your behalf to seek a waiver for the refund. Emphasize that your reason for cancellation is legitimate and ask them to advocate on your behalf.
- Understand Extenuating Circumstances:
- Hotels and airlines may grant refunds in certain exceptional situations. Some common extenuating circumstances include:
- Severe weather conditions affecting travel
- A crisis or emergency in the destination city
- Death of an immediate family member or loved one
- A personal medical emergency
- Being summoned for jury duty
- If your situation falls under one of these categories, make sure to mention it when requesting a refund.
- Hotels and airlines may grant refunds in certain exceptional situations. Some common extenuating circumstances include:
- Directly Contact the Hotel or Airline:
- If the OTA is unable to secure a refund, consider contacting the hotel or airline directly. Speak with a supervisor or manager and explain your situation. If they agree to issue a refund, ask for the name of the person who approved it.
- Follow Up with the OTA:
- Once you have obtained approval for a refund from the hotel or airline, contact the OTA again and provide them with the details. Request that they process the refund using the approval you received.
By following these suggestion, you can increase your chances of obtaining a refund, even for a non-refundable booking.
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